Return Policy
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, please contact us at info@batonz.com or 248.895.4611. Please note that returns will need to be sent to the following address:
Batonz.com
3928 Hollyhock Lane
Maumee, OH 43537
Custom imprinted batons CANNOT be returned
Imprinted batons cannot be returned unless we made a mistake and imprinted something other than what was provided.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@batonz.com.